A collection of stylish eco-friendly items for the home

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• Eco Gifts
• Eco Living room
• Eco Bathroom
• Eco Bedroom
• Eco Kitchen
• Eco Outdoor

• Weddings
• In the media
• FAQs
• Packaging
• Testimonials

The following sections cover:
1. Delivery
2. Packaging
3. Ethical policy
4. Returns
5. Complaints procedure
6. Product care
7. Carbon Offsetting

Delivery

Please allow up to 7 working days for delivery within the UK (but we always aim to dispatch the same or following working day). Our products are divided into two delivery brackets 'small' (£2.50) and 'standard' (£4.95). All our lighter products have a lower delivery charge of £2.50, whilst the majority of our products have the standard delivery charge of £4.95. Once you add a product to your basket, the correct delivery charge will automatically be applied.

A Next Day Delivery (£9.95) option can be selected during the checkout process. Please note that Next Day Delivery option only applies to orders placed before midday.

For International Deliveries, please contact Biome Lifestyle directly to find out extra shipping costs. If international orders are made without directly contacting Biome Lifestyle, 2.5 % will be retained from the payment card if the order is cancelled. Thank you.

Packaging

Our packaging is recycled or recyclable. We are continually striving for new and more eco-friendly ways of packaging our products, so if you have any advice or opinions please drop us an email. We are always open to suggestions.

Ethical Policy

We strive to ensure that the materials we use in our products are of the best quality and produced in an ethical and sustainable manner. The timber we use is Forest Stewardship Council (FSC) approved from sustainable managed forests. We are continually improving our product ranges. As a result there may be slight changes between the items described in the brochure and actual items received. None of these changes will adversely affect the quality of the product you buy.

Returns

 

Many of our products are handmade and therefore unique. We try to keep uniformity wherever possible but as the products are not mass produced some items may vary slightly from the picture shown. We aim to provide desirable products for your home. If you are not happy with your purchase please return it to us along with the enclosed invoice. 

 

If you are not entirely delighted with the products that you have chosen you may return them to us within 1 months of receipt. We will be more than happy to offer you an exchange or, at our option, a refund provided that the products are returned complete, in perfect condition, unused, and with the original packaging.

 

Complaints

 

 

If you are not entirely happy with the products that you have chosen you may return them to us within 1 months of receipt. We will be more than happy to offer you an exchange or, at our option, a refund provided that the products are returned complete, in perfect condition, unused, and with the original packaging.

 

Please take extra care to read our Product Care Information as we cannot accept items for a refund or exchange if they have been damaged in the wash.

 

Product care

 

It is important that product washing instructions are followed carefully.

 

Cashmere

 

 

Our cashmere cushions are made from 100% cashmere and must be dry cleaned.

 

Pure Wool 

 

 

Soft and hard wearing, our wool products are washable in cold water. We recommend hand-washing with a gentle ecological washing detergent.

 

Silk

 

 

Our vintage silk cushions must be dry cleaned.

 

Fabrics

 

 

All other fabrics (bedding, towels, slippers, bathrobes and seat-belt cushions) are machine washable at 40 degree. We recommend using an ecological washing detergent.

 

Ceramics & Vases 

 

 

We recommend hand washing in warm soapy water. Ceramics and vases are not dishwaher safe (apart from the tableware selection).

 

 
Carbon Offsetting                                                                                          

 

 

Biome Lifestyle have been considering how to reduce our carbon footprint.  This has resulted in a number of initiatives that we have implemented both within our offices, and with our suppliers. As well as  reducing our direct carbon consumption (by implementing energy saving light bulbs, not leaving our electronic devices on standby at night, using recycled paper and recycling all of our waste),  we have taken steps to address the carbon dioxide emissions associated with the delivery of our product to you, our customers.

 

These carbon dioxide emissions cannot be avoided as technology does not yet allow it. So we have teamed up with Climate Care to introduce a carbon dioxide offsetting programme for our customers. Climate Care have helped Biome Lifestyle to estimate the average carbon dioxide emissions associated with delivery of our products via Royal Mail and Parcel Force is 1/1000 of a ton at a cost of 75 pence per delivery. Therefore we can now offer you the chance to offset the carbon emissions associated with the delivery of the products you have chosen. 

 

To support this programme, you can add 75pence to your order and Biome Lifestyle will contribute this towards offsetting the carbon emissions related to the delivery of our products to you.

 

About Carbon Offsets                                                             
When you buy a carbon offset, your money is used to reduce carbon dioxide emissions on your behalf. The emissions are reduced through projects that prevent the release of carbon dioxide into the atmosphere, or absorb it through reforestation. Carbon offset projects seek to not only make savings in carbon dioxide but can also have wider benefits to the local communities and local environment. We have chosen Climate Care because we believe that they are the most reputable offset organisation in the UK today. Climate Care funds projects in:

 

• Renewable energy - replacing non-renewable fuel such as fossil fuels

   

• Energy efficiency - reducing the amount of fuel needed

   

• Forest restoration - absorbing carbon as the trees grow

   

Green power cooks tastier school dinners, India. Climate Care are funding a project to introduce school stoves that run off a new renewable fuel source, replacing stoves that use fossil fuel LPG. Crop waste is being used to make biomass briquettes for the stoves, providing an extra income to farmers. For the schools this is good news because the new renewable fuel is cheaper. The stove has also proved popular with pupils, who prefer the taste of the food! This project is expected to save 11,000 tonnes of CO2 emissions.

 

Cleaner climate and healthier homes, Honduras. Climate Care is working in Honduras to make fuel efficient cooking stoves available in some of the poorest communities. This supports conservation by reducing the wood needed for cooking. It also benefits the householders by removing smoke from the kitchen and dramatically cutting the health risk from wood smoke. Each stove reduces carbon dioxide emissions by around 1.5 tonnes per year, compared to an open wood fire. The project is expected to save 7,000 tonnes of CO2.

 

Helping climate and primate, Uganda. Climate Care are funding part of a forest restoration programme in the Kibale National Park in Uganda. The project aims to re-create a rainforest canopy by planting and managing 30 species of local trees. The area is an important wildlife habitat – with one of the highest number of primate species in the world - and the project provides employment for local communities. Each hectare of rainforest that is restored is expected to absorb 400 tonnes of CO2.

 

For more details about Climate Care’s approach to carbon offsetting, or further information on projects, visit www.climatecare.org.